Our lives are run by our brain – a huge information processor that sends one quadrillion instructions per second throughout a network of brain cells or neurons that are connected to each other. These connections – called synapses – are created in order to process 11,000,000 bits of incoming information per second.
Our Elephant mind is located in the middle of the brain around a set of organs that manage our emotions – called the limbic system. It evaluates and stores millions of bits of information per second of our sensory input (mostly visual).
Everybody grows up knowing “how to manage.” Down deep the word “manage” means to “be in control” of other people’s behavior.
The number one problem that change agents have in leading organizational change is the resistance from middle and senior managers and professionals. They don’t respond well to change programs. Potential change threatens their self-esteem. Their (1) Value – in classic …
When people smile and use a pleasant tone of voice your Elephant can’t help noticing, and most importantly, copying the emotion. It does exactly the same thing when people are being rude to each other. Remember, the number one neural drive for the …
The structure of our mind “Thirty years of neuroscientific research has demonstrated that we have two minds—rational and emotional—that work together to shape how much and how well we work. The emotional mind constantly “reads” every situation we’re in, instantly …
In our everyday talk, our cultural learning automatically provides us two things: a perspective on life and a storehouse of knowledge about the physical and social worlds we inhabit. Culture is the way of life of one generation teaches to …
Despite our ancient cultural beliefs and over a century of focus on rational thinking in the world of business, we now know that we can’t even make a conscious decision or speak without both our Rider (rational) and our Elephant …
The Flow of Talk: Connect In this article and the next I am completing the “three process” model that explains how and why we talk the way we do. As I pointed out in a previous article, when our Elephant …
D. Descriptive language. I. I – messages. A. Ask appreciative Questions L. Listen Actively U. Understanding First E. Emotional Self-Management: Last Things, First In calming your emotions and asking yourself a question, you become mindful in the moment. You’ve …