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When people smile and use a pleasant tone of voice your Elephant can’t help noticing, and most importantly, copying the emotion. It does exactly the same thing when people are being rude to each other. Remember, the number one neural drive for the …

The structure of our mind “Thirty years of neuroscientific research has demonstrated that we have two minds—rational and emotional—that work together to shape how much and how well we work. The emotional mind constantly “reads” every situation we’re in, instantly …

In our everyday talk, our cultural learning automatically provides us two things: a perspective on life and a storehouse of knowledge about the physical and social worlds we inhabit. Culture is the way of life of one generation teaches to …

Despite our ancient cultural beliefs and over a century of focus on rational thinking in the world of business, we now know that we can’t even make a conscious decision or speak without both our Rider (rational) and our Elephant …

The Flow of Talk: Connect In this article and the next I am completing the “three process” model that explains how and why we talk the way we do. As I pointed out in a previous article, when our Elephant …

D. Descriptive language. I. I – messages. A. Ask appreciative Questions L. Listen Actively U. Understanding First E. Emotional Self-Management:   Last Things, First In calming your emotions and asking yourself a question, you become mindful in the moment. You’ve …

I want you to hear the emotions – and voices being used to communicate them – in the following “before and after” videos. Use the graphic below for guidance in identifying the voices you hear. It is a summary of …